Customer Service

<html lang="en"><head><meta charset="utf-8" /><meta name="viewport" content="width=device-width,user-scalable=1" /><meta name="theme-color" content="#7796a8" /><meta name="google-site-verification" content="E3sqo1CBUAY2vo58fMAsQn0UGRzqolyTg7qIW7ANJio" /><link rel="stylesheet" href="//cdn-stamped-io.azureedge.net/files/widget.min.css" type="text/css" /><link rel="canonical" href="https://www.mechestore.com/pages/after-sales" /> <title>After Sales - Mech E-Store</title><meta name="description" content="" /><!-- Script --> <meta name="google-site-verification" content="VHUdVPHWcSi72KDkEoHtNjPs8VPVLFzwiIXyj15c2PM" /><link rel="stylesheet" href="//maxcdn.bootstrapcdn.com/font-awesome/4.7.0/css/font-awesome.min.css" /> <link rel="stylesheet" href="//cdnjs.cloudflare.com/ajax/libs/simple-line-icons/2.4.1/css/simple-line-icons.css" /> <link rel="stylesheet" href="https://cdnjs.cloudflare.com/ajax/libs/material-design-iconic-font/2.2.0/css/material-design-iconic-font.min.css" /> <link href="//cdn.shopify.com/s/files/1/3000/8866/t/42/assets/owl.carousel.min.css?2291" rel="stylesheet" type="text/css" media="all" /> <link href="//cdn.shopify.com/s/files/1/3000/8866/t/42/assets/theme.scss.css?2291" rel="stylesheet" type="text/css" media="all" /> <link href="//cdn.shopify.com/s/files/1/3000/8866/t/42/assets/style-theme.scss.css?2291" rel="stylesheet" type="text/css" media="all" /> <link href="//cdn.shopify.com/s/files/1/3000/8866/t/42/assets/style-sections.scss.css?2291" rel="stylesheet" type="text/css" media="all" /> <link href="//cdn.shopify.com/s/files/1/3000/8866/t/42/assets/style-config.scss.css?2291" rel="stylesheet" type="text/css" media="all" /> <link href="//cdn.shopify.com/s/files/1/3000/8866/t/42/assets/style-respon.scss.css?2291" rel="stylesheet" type="text/css" media="all" /> <link href="//cdn.shopify.com/s/files/1/3000/8866/t/42/assets/animate.css?2291" rel="stylesheet" type="text/css" media="all" /> <link rel="stylesheet" href="https://maxcdn.bootstrapcdn.com/font-awesome/4.6.2/css/font-awesome.min.css" /> <link rel="stylesheet" href="https://maxcdn.bootstrapcdn.com/font-awesome/4.6.2/css/font-awesome.min.css" /> <link rel="stylesheet" href="css/newHelp.css" /></head><body> <div class="n-help-banner"> <h1>Help Center</h1> </div> <div class="n-help-row1"> <div class="container"> <div class="n-help-head"> <h2>How can we help?</h2> <p>Find the topic you need help with below, or contact us if you need further assistance.</p> <a class="nh-btn" href="">CONTACT US</a></div> <div class="nh-row1-list row"> <div class="col-md-3 col-sm-6 col-xs-12"> <div class="nh-row1-item"><a href=""> <div class="nh-r1-pic"><img src="https://www.byton.com//img/2.11/tile-byton-place.jpg" alt="" /></div> <div class="nh-r1-back"></div> <div class="nh-r1-info"> <h4>3D Printing</h4> <p>Have questions about 3D printing, material status, price information, and model feasibility?</p> <span>Learn More</span></div> </a></div> </div> <div class="col-md-3 col-sm-6 col-xs-12"> <div class="nh-row1-item"><a href=""> <div class="nh-r1-pic"><img src="https://www.byton.com/img/2.11/home-co-creator-tile-en.jpg" alt="" /></div> <div class="nh-r1-back"></div> <div class="nh-r1-info"> <h4>3D Signs</h4> <p>Having questions about material, order, price, design, and how product made?</p> <span>Learn More</span></div> </a></div> </div> <div class="col-md-3 col-sm-6 col-xs-12"> <div class="nh-row1-item"><a href=""> <div class="nh-r1-pic"><img src="https://www.byton.com/img/2.7/01-Landing-Page/02-Tiles/05-Tile_Technolgy.jpg" alt="" /></div> <div class="nh-r1-back"></div> <div class="nh-r1-info"> <h4>Education</h4> <p>Having questions about our course policy, 3D pen, 3D printing, design, and Solidworks training session?</p> <span>Learn More</span></div> </a></div> </div> <div class="col-md-3 col-sm-6 col-xs-12"> <div class="nh-row1-item"><a href=""> <div class="nh-r1-pic"><img src="https://www.byton.com/img/2.7/01-Landing-Page/02-Tiles/06-Tile_Join.jpg" alt="" /></div> <div class="nh-r1-back"></div> <div class="nh-r1-info"> <h4>Design and Simulation</h4> <p>Having questions about CAD design, FEA, CFD, DEM Simulation, and Service Procedure with us?</p> <span>Learn More</span></div> </a></div> </div> </div> </div> </div> <div class="n-help-row2"> <div class="container"> <div class="n-help-head"> <h2>FAQ</h2> </div> <div class="n-help-body"> <div class="row"> <div class="col-md-6 col-sm-6 col-xxs-6 col-xs-12"> <div class="nh-r2-item"> <div class="nh-head"> <h3>Service Process</h3> </div> <div class="nh-body"> <ul class="faq-list"> <li> <div class="faq-head" onclick="faqBtn(this)">What kind of services do you provide?</div> <div class="faq-main"> <p>3D printing is our major business, we can design your project using CAD software like Solidworks and Fusion 360, and we have over 50 3D printers in our showroom to manufacture your prototype, miniature, gift etc.</p> <p>We have 3D signs business as well, which is using 3D printers and CNC machine to make the letter box and business signage, which is different with traditional methods.</p> </div> </li> <li> <div class="faq-head" onclick="faqBtn(this)">What kind of services do you provide?</div> <div class="faq-main"> <p>3D printing is our major business, we can design your project using CAD software like Solidworks and Fusion 360, and we have over 50 3D printers in our showroom to manufacture your prototype, miniature, gift etc.</p> <p>We have 3D signs business as well, which is using 3D printers and CNC machine to make the letter box and business signage, which is different with traditional methods.</p> </div> </li> <li> <div class="faq-head" onclick="faqBtn(this)">What kind of services do you provide?</div> <div class="faq-main"> <p>3D printing is our major business, we can design your project using CAD software like Solidworks and Fusion 360, and we have over 50 3D printers in our showroom to manufacture your prototype, miniature, gift etc.</p> <p>We have 3D signs business as well, which is using 3D printers and CNC machine to make the letter box and business signage, which is different with traditional methods.</p> </div> </li> <li> <div class="faq-head" onclick="faqBtn(this)">What kind of services do you provide?</div> <div class="faq-main"> <p>3D printing is our major business, we can design your project using CAD software like Solidworks and Fusion 360, and we have over 50 3D printers in our showroom to manufacture your prototype, miniature, gift etc.</p> <p>We have 3D signs business as well, which is using 3D printers and CNC machine to make the letter box and business signage, which is different with traditional methods.</p> </div> </li> <li> <div class="faq-head" onclick="faqBtn(this)">What kind of services do you provide?</div> <div class="faq-main"> <p>3D printing is our major business, we can design your project using CAD software like Solidworks and Fusion 360, and we have over 50 3D printers in our showroom to manufacture your prototype, miniature, gift etc.</p> <p>We have 3D signs business as well, which is using 3D printers and CNC machine to make the letter box and business signage, which is different with traditional methods.</p> </div> </li> </ul> <a href="" class="nh-r2-btn">Learn More</a></div> </div> <div class="nh-r2-item"> <div class="nh-head"> <h3>Order &amp; Payment</h3> </div> <div class="nh-body"> <ul class="faq-list"> <li> <div class="faq-head" onclick="faqBtn(this)">What kind of services do you provide?</div> <div class="faq-main"> <p>3D printing is our major business, we can design your project using CAD software like Solidworks and Fusion 360, and we have over 50 3D printers in our showroom to manufacture your prototype, miniature, gift etc.</p> <p>We have 3D signs business as well, which is using 3D printers and CNC machine to make the letter box and business signage, which is different with traditional methods.</p> </div> </li> <li> <div class="faq-head" onclick="faqBtn(this)">What kind of services do you provide?</div> <div class="faq-main"> <p>3D printing is our major business, we can design your project using CAD software like Solidworks and Fusion 360, and we have over 50 3D printers in our showroom to manufacture your prototype, miniature, gift etc.</p> <p>We have 3D signs business as well, which is using 3D printers and CNC machine to make the letter box and business signage, which is different with traditional methods.</p> </div> </li> <li> <div class="faq-head" onclick="faqBtn(this)">What kind of services do you provide?</div> <div class="faq-main"> <p>3D printing is our major business, we can design your project using CAD software like Solidworks and Fusion 360, and we have over 50 3D printers in our showroom to manufacture your prototype, miniature, gift etc.</p> <p>We have 3D signs business as well, which is using 3D printers and CNC machine to make the letter box and business signage, which is different with traditional methods.</p> </div> </li> <li> <div class="faq-head" onclick="faqBtn(this)">What kind of services do you provide?</div> <div class="faq-main"> <p>3D printing is our major business, we can design your project using CAD software like Solidworks and Fusion 360, and we have over 50 3D printers in our showroom to manufacture your prototype, miniature, gift etc.</p> <p>We have 3D signs business as well, which is using 3D printers and CNC machine to make the letter box and business signage, which is different with traditional methods.</p> </div> </li> <li> <div class="faq-head" onclick="faqBtn(this)">What kind of services do you provide?</div> <div class="faq-main"> <p>3D printing is our major business, we can design your project using CAD software like Solidworks and Fusion 360, and we have over 50 3D printers in our showroom to manufacture your prototype, miniature, gift etc.</p> <p>We have 3D signs business as well, which is using 3D printers and CNC machine to make the letter box and business signage, which is different with traditional methods.</p> </div> </li> </ul> <a href="" class="nh-r2-btn">Learn More</a></div> </div> </div> <div class="col-md-6 col-sm-6 col-xxs-6 col-xs-12"> <div class="nh-r2-item"> <div class="nh-head"> <h3>Delivery &amp; Pick up</h3> </div> <div class="nh-body"> <ul class="faq-list"> <li> <div class="faq-head" onclick="faqBtn(this)">What kind of services do you provide?</div> <div class="faq-main"> <p>3D printing is our major business, we can design your project using CAD software like Solidworks and Fusion 360, and we have over 50 3D printers in our showroom to manufacture your prototype, miniature, gift etc.</p> <p>We have 3D signs business as well, which is using 3D printers and CNC machine to make the letter box and business signage, which is different with traditional methods.</p> </div> </li> <li> <div class="faq-head" onclick="faqBtn(this)">What kind of services do you provide?</div> <div class="faq-main"> <p>3D printing is our major business, we can design your project using CAD software like Solidworks and Fusion 360, and we have over 50 3D printers in our showroom to manufacture your prototype, miniature, gift etc.</p> <p>We have 3D signs business as well, which is using 3D printers and CNC machine to make the letter box and business signage, which is different with traditional methods.</p> </div> </li> <li> <div class="faq-head" onclick="faqBtn(this)">What kind of services do you provide?</div> <div class="faq-main"> <p>3D printing is our major business, we can design your project using CAD software like Solidworks and Fusion 360, and we have over 50 3D printers in our showroom to manufacture your prototype, miniature, gift etc.</p> <p>We have 3D signs business as well, which is using 3D printers and CNC machine to make the letter box and business signage, which is different with traditional methods.</p> </div> </li> <li> <div class="faq-head" onclick="faqBtn(this)">What kind of services do you provide?</div> <div class="faq-main"> <p>3D printing is our major business, we can design your project using CAD software like Solidworks and Fusion 360, and we have over 50 3D printers in our showroom to manufacture your prototype, miniature, gift etc.</p> <p>We have 3D signs business as well, which is using 3D printers and CNC machine to make the letter box and business signage, which is different with traditional methods.</p> </div> </li> <li> <div class="faq-head" onclick="faqBtn(this)">What kind of services do you provide?</div> <div class="faq-main"> <p>3D printing is our major business, we can design your project using CAD software like Solidworks and Fusion 360, and we have over 50 3D printers in our showroom to manufacture your prototype, miniature, gift etc.</p> <p>We have 3D signs business as well, which is using 3D printers and CNC machine to make the letter box and business signage, which is different with traditional methods.</p> </div> </li> </ul> <a href="" class="nh-r2-btn">Learn More</a></div> </div> <div class="nh-r2-item"> <div class="nh-head"> <h3>Warranty &amp; Protection</h3> </div> <div class="nh-body"> <ul class="faq-list"> <li> <div class="faq-head" onclick="faqBtn(this)">What kind of services do you provide?</div> <div class="faq-main"> <p>3D printing is our major business, we can design your project using CAD software like Solidworks and Fusion 360, and we have over 50 3D printers in our showroom to manufacture your prototype, miniature, gift etc.</p> <p>We have 3D signs business as well, which is using 3D printers and CNC machine to make the letter box and business signage, which is different with traditional methods.</p> </div> </li> <li> <div class="faq-head" onclick="faqBtn(this)">What kind of services do you provide?</div> <div class="faq-main"> <p>3D printing is our major business, we can design your project using CAD software like Solidworks and Fusion 360, and we have over 50 3D printers in our showroom to manufacture your prototype, miniature, gift etc.</p> <p>We have 3D signs business as well, which is using 3D printers and CNC machine to make the letter box and business signage, which is different with traditional methods.</p> </div> </li> <li> <div class="faq-head" onclick="faqBtn(this)">What kind of services do you provide?</div> <div class="faq-main"> <p>3D printing is our major business, we can design your project using CAD software like Solidworks and Fusion 360, and we have over 50 3D printers in our showroom to manufacture your prototype, miniature, gift etc.</p> <p>We have 3D signs business as well, which is using 3D printers and CNC machine to make the letter box and business signage, which is different with traditional methods.</p> </div> </li> <li> <div class="faq-head" onclick="faqBtn(this)">What kind of services do you provide?</div> <div class="faq-main"> <p>3D printing is our major business, we can design your project using CAD software like Solidworks and Fusion 360, and we have over 50 3D printers in our showroom to manufacture your prototype, miniature, gift etc.</p> <p>We have 3D signs business as well, which is using 3D printers and CNC machine to make the letter box and business signage, which is different with traditional methods.</p> </div> </li> <li> <div class="faq-head" onclick="faqBtn(this)">What kind of services do you provide?</div> <div class="faq-main"> <p>3D printing is our major business, we can design your project using CAD software like Solidworks and Fusion 360, and we have over 50 3D printers in our showroom to manufacture your prototype, miniature, gift etc.</p> <p>We have 3D signs business as well, which is using 3D printers and CNC machine to make the letter box and business signage, which is different with traditional methods.</p> </div> </li> </ul> <a href="" class="nh-r2-btn">Learn More</a></div> </div> </div> </div> </div> </div> </div> <div class="n-help-row3"> <div class="container"> <div class="n-help-head"> <h2>Service</h2> </div> <div class="nh-r3-main"> <div class="row"> <div class="col-md-3 col-sm-6 col-xs-12"> <div class="nh-r3-item"><a href=""> <div class="pic"><img src="https://www.byton.com//img/2.11/tile-byton-place.jpg" alt="" /></div> <div class="info"> <h4>3D Printing</h4> <p>Gallery | Material | Silicone Molding | Post Processing</p> </div> </a></div> </div> <div class="col-md-3 col-sm-6 col-xs-12"> <div class="nh-r3-item"><a href=""> <div class="pic"><img src="https://www.byton.com//img/2.11/tile-byton-place.jpg" alt="" /></div> <div class="info"> <h4>3D Education</h4> <p>STEAM Course | For Students | For Educators</p> </div> </a></div> </div> <div class="col-md-3 col-sm-6 col-xs-12"> <div class="nh-r3-item"><a href=""> <div class="pic"><img src="https://www.byton.com//img/2.11/tile-byton-place.jpg" alt="" /></div> <div class="info"> <h4>3D Signage</h4> <p>Channel letters | Light box | Store signs</p> </div> </a></div> </div> <div class="col-md-3 col-sm-6 col-xs-12"> <div class="nh-r3-item"><a href=""> <div class="pic"><img src="https://www.byton.com//img/2.11/tile-byton-place.jpg" alt="" /></div> <div class="info"> <h4>3D Design | Simulation</h4> <p>CAD | FEA | DEM | CFD</p> </div> </a></div> </div> </div> </div> </div> </div> <div class="n-help-row4"> <div class="container"> <div class="n-help-head"><i class="icon-emall"></i> <h2>Subscribe to our newsletter</h2> <p>Don't miss new updates on your email</p> </div> <div class="nh-r4-form"> <form><input type="text" placeholder="Please enter your email address" /> <button>SUBSCRIBE</button></form> </div> </div> </div> <script src="js/jquery.min.js"></script><script defer="defer" src="//cdn.shopify.com/s/files/1/3000/8866/t/42/assets/bootstrap.min.js?2291"></script><script> function faqBtn(e) { if($(e).parent().hasClass('on')){ $(e).parent().removeClass('on'); $(e).parents('.faq-list').find('.faq-main').slideUp('slow'); }else { $(e).parent().addClass('on') 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