FAQ: Delivery & Pick up
- What is the ETA and how is it determined?
- Why is my order delayed?
- How to estimate the shipping cost?
- What if my order is lost?
- Do you provide free delivery?
- Why the shipping fee is cheaper than me?
- Why my delivery is cancelled?
About Pick Up
The usual ETA for our orders are between 1-3 business days. This excludes weekends & statutory holidays. We send out our products during our business hours (Mon-Fri, 9:30-5:30pm)
We aim to provide adequate services to our customers however there are certain factors that might impede on our ability to stick with our standard ETA. For more information on what those might be please look at our delivery policy.
When you select an order online, in the shipping section there is an option to choose different shipping method with different cost. For more details, please read our shipping policy.
We provide tracking number for each shipment, If the order gets lost within the transport, please contact the courier company, if it is our fault, we will resend a new item to you.
We provide free shippping when you purchase over $69.99 and deliver to Canada.
Because we have made contract with courier company and get huge discount shipping fee, we do not charge extra cost for the shipping.
If the item(s) purchased are no longer in stock or we may not arrange time on the service, we will notify you via email and refund the funds in the manner it was purchased.
About Pick Up
Our headquarter is based in Concord and we allow instore pick-ups for any order that is based in Ontario within a 50km radius. If you are outside of this radius, we ship the items to our customers.
If you come during our working time, which is Monday to Friday, 9.30-17.30 EST, you do not need make an appointment, however, if you want to come during weekend, please come after you get the approval.