Mech e store Mech e store


Here you can look up and read Frequently Asked Questions about our products and services


Before Placing the Order

Before placing an order on the Mechestore you must register an account. This registration will require contact information and a valid shipping addresswhich will be saved automatically in order to speed up any future purchases.
We offer the gift or discount for new customer, please reach info@mechsolutons.com for more details, we also intermittently provide seasonal coupons.
There is no shipping fee if your order is more than $70 before taxes. If your order is lower than this amount $10-15 CAD will be added to your order for shipping fees.
Yes your information is safely maintained within our website database and used solely to enrich your shopping experience with Mech Solutions.
First you must log into your account, from there you can visit your shopping cart. It is here that you will be able to remove items from your shopping cart as well as cancel orders prior to making a payment.
If you order it over the phone or email, please call or email us to confirm thecancellation of your order.
If you have placed your order and corresponding payments have been made but you want to cancel, simply call or email us with your Order# and Name. Please also include a brief reason for requesting the cancellation. To ensure that your order is cancelled in a timely fashion, calling would be a quicker option to get a hold of us. If your order is shipped prior to us receiving your cancellation request, shipping charges will not be refunded to you.

Please be advised we do not offer refunds for items that are not defective. The best option we can provide is a store credit.
Once you receive your order confirmation via email it will include your order number. This number is what you can use to obtain your shipment tracking number. Email or call us if you are having problems identifying this number and we can provide you with the shipment tracking number as sometimes it is generated later upon placing your order.
Acceptable payment methods include Credit Card, Interac Online and Paypal.

After Placing the Order

Our warehouse will confirm your order and prepare the shipment of your order within 24-48 hours.
If your order is placed on weekday, your order will normally be shipped out after 24 hours, if you placed your order on the weekend, your order will be shipped on the next available business day.
Normally, 90% of our orders will be delivered within 3 days after shipping out.
We have 2 warehouses in Canada, one is our local warehouse in Ontario and the other one is a third party warehouse located in BC. We will use Canada Post / UPS/ PUROLATOR etc to ship out our orders.
Every package has a traceable shipping label and some orders may be shipped out using separate packages.
We take full responsibility for any non-delivered orders. If a package is reported as lost we will investigate with our logistics partners and will ship you out a new product or fully refund your purchase.
We aim to provide adequate services to our customers however there are certain uncommon factors that might impede our ability to abide by our standard estimated arrival times for orders. For more information on what those might be please look at our delivery policy.
We provide free shippping when you purchase over $69.99 and deliver to Canada.
If your order was cancelled for an unknown reason, there is a chance that theproduct might not have been in stock at the time of purchase. In this case a full refund will be provided.
Our headquarters are based in Concord, Ontario and we allow instore pick-ups for any order that is based in Ontario within a 50km radius.
If you come during our hours of operation (Monday to Friday, 9.30-17.30 EST), you do not need make an appointment. However, if you want to come and pickup an order over the weekend, please contact us and wait for approval before visiting our premises.
Yes we offer an in person payment for all of our Mechestore.com products, assuming your location falls within the acceptable 50km radius from our headquarters in Concord, Ontario.

After Receive the Order

Within 30 days, we accept all returns with original packaging. Please feel freeto contact us, we will make sure you will receive a full refund for your products if you are not satisfied.
Please take some photos of the damages and send them to us ASAP. There are occasionally uncontrollable issues when products are shipped, but we arehere to help you and make sure your products reach you in perfect condition.If the products are damaged as well as the packaging, we will ship you the product again for free.
We know that the some of the parts might be fragile, please use them carefully. We are not responsible for any damages that occur because of personal misuse. If something is broken or broke because of issues with the product itself whether that be improper manufacturing, packaging and delivery please contact us when you become aware of the situation and we can discuss the return or refund of the product.
Our professional technicians are here to help! Please contact us: Please be kindly advised that the more photos and video you provide the easier for our technician to provide the technical support.

3D Printing Support

  • In your main console or in the software rendering check the top/bottom thickness and raise it.
  • Check your fill density and try rising it to reduce the size of the gaps
  • Make sure that your nozzle is an appropriate distance away from the bed to avoid any blockages that might occur.
  • Infill percentage is too low (try to keep it around 25%)
  • First check the speed that your printing at, you may wish to slow it down to 50mm/s
  • To avoid the layers shifting try tightening the belt and screws on your bed / synchronous wheel.
  • Replace the motor or motherboard.
  • The movement speed on your printer is to fast or slow (strings for fast, ooz for slow)
  • The Temperature on the machine is too high melting the filament to a point where it can’t solidify fast enough to make the print.
  • Retraction speed
  • Retraction distance
  • Long movements over open spaces (you should naturally see a string or two there you can just remove them later).
Most hot beds are made from PTFE (Polytetrafluoroethylene) or Aluminium
Right on the SD card that came with your printer, if you can't find it on there, please download on the product page or email us at Info@mechsolutions.com and well send you the manual through email.
Infill can be low most of the time, like 10%. Unless you need something solid because it will be squeezed between fasteners keep my infill low. Play with it in layer view to see where the internal support lines will be as it can affect the top layers of your model. Infill can be low most of the time, like 10%. Unless you need something solid because it will be squeezed between fasteners keep my infill low. Play with it in layer view to see where the internal support lines will be as it can affect the top layers of your model.
Fan in front should be on when the printer is on. Fan on the right is only on when told to turn on, by the gcode, when printing. If you have the opposite then it means your fans were switched when they were plugged into the control board. It has happened to others before. Just open up the case, locate the two sets of fan wires and unplug/switch/replug them on the board.
All printers are different, be sure to check the product discription page to see what it's maxium temperature is.
If you notice that your aixs are skipping steps very easily, there is a high probability that the stepper motor driver current is not set properly causing the voltage given to the motor to be to low. Please contact us and we will walk you through the process of tuning your stepper motor drivers in according to the stpepper motors installed.
If your motor is extremely hot after less than 30 mins of operation that could mean that you might need to adjust the voltage on the stepper motor drivers because it might be too high. You also should also print a calibration cube or any model of your choice to confirm that the print is accurate or not.
There is a multitude of scenarios that can cause these issues. But we will start with the simplest possible solutions. The first step we are going to do is to check all the belts and make sure the tension is adequate along all the axis that use them. If after tightening all the axis the problem persists you might want to check the preload on the derlin v slot extrusion wheels and make sure that they are not held too tightly against the v slot extrusion. If your printer does not use the v slot extrusions for the axis movements but instead uses chrome plated linear shafts and linear ball bearings you should check the integrity of the linear ball bearings to make sure that they are not damaged as running prints with damaged linear ball bearings can also cause the linear chrome plated shafts to become damaged. If this problem still presists after following the steps listed above please consult us as you might need to recalibrate the stepper motor voltage.
If your LCD does not show anything then there a multitude of things that could be the issue. The first step is to check the connection from the motherboard to the LCD screen. Please make sure that the exp1 on the motherboard is set to the exp1 on the LCD screen and the same goes for the exp2 option on the lcd screen. If the problem still persists try to connect to the printer from cura or other well known slicers and send simple commands such as auto home, move x axis 10mm , etc to check if the printer is functioning properly or not. If those commands are okay on the printer most likely the LCD is damaged, if so you can contact us for a replacement part or if your product is no longer under warranty please contact us regarding which LCD screen you need to purchase for the applicable model. If commands are not being executed on the 3d printer then that means you board could also be damaged. Please contact us if the problem still presists.
If your nozzle or bed temperature is fluctuating please follow the steps below to trouble shoot the issue.
If you have recently changed the thermistor or the heater cartridge, please make sure that the replacement part matches the specification of the one the printer came with.
If you still have the orignal thermistor that came with the printer, you might need to replace it as it might be damaged.
If you have recently updated the firmware please try reverting it back to the a older version of the firmware or contact us or the manufacturer for the firmware file.
If all this still does not fix your issues please contact your retailer or manufacturer for a replacement board as your board might be damaged.
First level the bed using a sheet of paper as described in the manual (you read it, right?). Remember to do this while the bed and hot end are both at the temperature you plan to print at. Use little adjustments of 1/8 to 1/4 turn and go round and round the four corners several times until every corner feels about right, using the paper method. Once you have that you are in the ballpark of level. Next print the version 3 bed level calibration file found here http://www.thingiverse.com/thing:2188146 Print the file then look at each corner. Ideally you want it so that each line of filament in the square it touching its neighbor so that they form one flat surface, not a bunch of disconnected bars. That means you have enough "squish". Next feel the top of the squares so that they are relatively smooth. If they feel ridged and you can see scars where the nozzle traveled across them then you are squishing too much and the nozzle is extruding more plastic than there is room for. Depending on what you find in each corner I adjust that corner up or down and print again until you have nice squares that are neither ridged nor loose bars.
Lots of people report this problem with the original glass that comes with the printer. For many that glass is not of even thickness which causes the center to bow or sag. Try flipping the glass over and re-level to see if one side is better. Make sure to mark the sides with tape or something so you can tell which is which later on. If neither side gives good result then get yourself a new piece of glass. Get a piece cut at a local glass shop, buy a mirror tile of the right size, or cut a mirror or piece of glass to the right size. Some advocate borosilicate glass while others have success with plain mirrors so read up on it and decide what you prefer. For many people that were having levelling problems changing the glass made all the difference.
You can add support and a leveling point near the center of the bed using http://www.thingiverse.com/thing:2168244 Be aware this adds a fifth leveling point so level your corners first then in small steps use this wedge jack to support the center until it is level.
Tons of options and preferences. You can use tape, tape washed with isopropyl alcohol, 1:10 mix of white PVA glue with water applied as a thin layer, dissapearing purple glue stick applied as a thin layer, super hold hairsray like Aqua Net, a sheet of PEI glued to glass, plain glass, glass that has been roughed up with sand paper, commercial build surfaces like BuildTak, Zebra plates, and more. There's no one answer but try the ones you want until you find what works best for you.
Sometimes the glass provided by Creality3d is bowed from the centre during the manufacturing process. This can some times be fixed by flipping the piece of glass and retrying the leveling procedure. and If you experience this issue please contact us and we will be able to tell you if it is eligible for a replacement.
In general the thinner the layer the better the print resolution which means your print will look better. It also means the print will take longer. For example a print using 0.2mm layers will take twice as long as a print using 0.4mm layers.
Other than quality and speed you also need to factor your nozzle diameter. For best accuracy you should keep your layer height between 1/4 and a bit over 1/2 of the nozzle diameter. In addition to faster print speed with thicker layers you also get comparatively stronger layer adhesion (layers less likely to split apart when under stress). This gives you a spectrum of choice from slow with fine details to fast with less details but stronger. In other words use thinner layers for pretty prints and thicker layers for functional prints.
Finally the CR-10 has a four start, 2mm pitch, 8mm lead screws which means that for a full step of the Z stepper motor the Z travel is 0.04mm. Although our printer can certainly hande 0.01mm Z steps it is most accurate on full steps. At full steps the stepper motor can hold/lock the Z axis better and there is less chance of a slight Z shift while the print moves around in the X and Y (which causes shaking). Because of that you should get maximum precision on the Z axis when your layer height is an even multiple of 0.04mm. Use these values with the stock nozzle for layer height for best print quality, regardless of your choice of thin or thick layers. 0.12mm 0.16mm 0.2mm 0.24mm
We advise using Cura, although many other slicing software’s work with Creality printers.
The files you get online are most often in the STL format. You printer works by following instructions in a Gcode file. You need to use a slicer program to process the STL into Gcode for your printer. In other words STL = blueprint. Gcode = Instruction. Feed the blueprint to the foreman (slicer) to produce instructions (Gcode). Then feed the Gcode to the worker (printer). Read more about slicers here https://pinshape.com/blog/3d-slicer-settings-5-things-you-need-to-know-about-3d-printing-software/ The most popular slicers are Cura, Slic3r, and Simplify3D. The first two are free and the third is $150 USD. They each have their advantages and you will get good results with any of them.
You can use any CAD software to generate your own models. You can print them as long as your CAD software supports STL files as an export option. Some commonly used softwares are Solidworks, Autodesk Inventor, Fusion 360 and Tinkercad.
We highly recommend Thingiverse for cool 3d printing projects that you can print. Thinigverse is a community driven online platform that lets users share their 3d printing creation.
If your filament isn't flowing at the begining of your print there are common issues that might be affecting it. 
  • The Extruder was not preheated before the start of a print
  • The extruder itself is clogged.
  • The filament has been broken by the drive gear (meaning the drive gear was to tight and damaging the filament)
  • The nozzle was too close to the bed causing the filament to shoot back up into the extruder.
There are two reasons that can cause your extruder to only put out a little bit of filament at a time.
  • The Settings on your GCODE have the wrong nozzle size (have a 0.4 mm nozzle but told Cura that you were using 0.2)
  • You need to increase the extrusion multiplier so that enough filament gets extruded.
  • There is a large blockage in your nozzle that’s stopping the filament from flowing.
The extruder motor will not turn when your nozzle is not at 100c or higher. This is a safety feature to protect the nozzle from having cold hard filament shoved into it.
Make sure that in your slicer settings your filament is set to 1.75mm and not 2.85mm or 3mm.
Your nozzle is clogged or the filament has gotten clogged somewhere in the heat break.
Stop the print. Heat the nozzle 5-10 degrees hotter than you were printing then pull the filament out (by holding the extruder open with one hand and yanking with the other. If you're lucky you'll pull the whole thing out in one go. Let's assume that happens. You'll see that at the end of the filament is a wide bulb like part. This is the part that got too wide to fit into the nozzle. This can happen when your retraction settings are too high and/or your filament stalls because the spool locks up (knots in the filament for example).
Now cut off the end of the filament to remove the bad part. Inspect the filament for areas where the extruder may have ground away parts of the filament when trying to push past the clog and make sure you cut away to above those parts. Make cut diagonal to make it easier to feed the filament back in.
Open the extractor and insert the freshly cut filament back into the bowden tube. Make sure your nozzle is at printing temperature. Push the filament in with your hand until you feel the resistance and start seeing plastic come out of the nozzle. Keep pushing until the plastic comes out nice and straight and clean. You're ready to print again!
You cannot use filament other than 1.75 mm unless you do substantial modifications to the extruder, bowden system, hot end throat, and nozzle. These are not trivial modifications so unless you are prepared to modify most of the parts that handle the filament then you would be better to stick with 1.75 mm filament. That being said there are modifications out there that use the E3D volcano that get you most of the way to being able to print 2.85 mm filament. Do your research if you want to go this route.
If you experience clicking noises coming from the extruder while it is printing that means that the path of the filament is being obstructed. This can be caused by a multitude of issues which include but are not limited to un-leveled bed, clogged nozzle damaged PTFE tubing or a un-calibrated extruded stepper motor.
The poping noise normally comes because there is too much moisture in the filament being extruded. This happens especially if the filament has been outside its vacuum sealed container for too long. This causes the moisture to seep into the filament which will ruin your print quality. Please store your filament in a cool and dry place, preferably in a box along with silica gel to absorb any moisture. If this was a brand new roll of filament please contact us as the vaccum sealed package might be damaged.

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