Customer Support

Sometimes the glass is bowed from the centre during the manufacturing process. This can some times be fixed by flipping the piece of glass and retrying the leveling procedure. and If you experience this issue please contact us and we will be able to tell you if it is eligible for a replacement.

If your filament isn't flowing at the begining of your print there are common issues that might be affecting it.

• The Extruder was not preheated before the start of a print
• The extruder itself is clogged
• The filament has been broken by the drive gear (meaning the drive gear was to tight and damaging the filament)
• The nozzle was too close to the bed causing the filament to shoot back up into the extruder

We advise using Cura, slic3r, simplify3D to use. For Flashforge 3D printer, they have their own software Flashprint.

You can use any CAD software to generate your own models. You can print them as long as your CAD software supports STL files as an export option. Some commonly used softwares are Solidworks, Autodesk Inventor, Fusion 360 and Tinkercad.

At Mech E-Store we have several ways to make your order, which include Cash, Debit/Credit Card, Interac Online, Paypal, Interac Email transfer, certified cheque, TD direct deposit, and wire transaction. If you want to purchase online, the best way is to use credit card or Paypal.

After logging into your account, go to your shopping cart. You will be available to cancel your order and make the necessary changes you need to make.

If you order it over the phone or email, please call or email us to confirm the cancellation of your order.

If you have placed your order and payment has been made and you want to cancel, simply call us +1 9058796324 or email us with your Order# and Name. Please include your reason for requesting the cancellation. To ensure that your order is cancelled in a timely manner, calling would be the better option. If your order is shipped prior to receiving your cancellation request, shipping charges will not be refunded to you.

Please be advised we do not offer refunds for items that are not defective. The best option we can provide is a store credit.

Once you receive your order confirmation via email it will show your order number. This number is what you can use to get your shipment tracking number. Email or call us and we can provide you with the shipment tracking number as sometimes it is generated later upon placing your order.

The usual ETA for our orders are between 3-5 business days. This excludes weekends & statutory holidays. We send out our products during our business hours (Mon-Fri, 9:30-5:30pm)

When you select an order online, in the shipping section there is an option to choose different shipping method with different cost.

If you come during our working time, which is Monday to Friday, 9.30-17.30 EST, you do not need make an appointment, however, if you want to come during weekend, please come after you get the approval

We aim to provide adequate services to our customers however there are certain factors that might impede on our ability to stick with our standard ETA. For more information on what those might be please look at our delivery policy.

We have 1-year and 30-day warranty policy for our products, please read warranty policy page for more details.

If you order 3D printer, filament, 3d printer accessories from us, we accept return if you don’t like it, for more details, please go to return/exchange policy page

If it is manufacturing and packing defect, we will notify and send a replacement as soon as one becomes available to ship.

We understand how important it is to protect all your personal information. Whether you make an in-store purchase or shopping online we are dedicated to protecting your privacy and safeguarding the personal and business information entrusted to us.